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- Introduction to Room Service Operations (1 hour)
- Overview of room service’s role and responsibilities
- Familiarization with menu, equipment, and supplies
- Taking Orders and Delivering Food and Beverages (4 hours)
- Taking orders from guests via phone or in-person
- Delivering food and beverages to guest rooms
- Food Safety and Hygiene Procedures (2 hours)
- Handling and storing food and beverages safely
- Maintaining cleanliness and hygiene in the room service area
- Handling Customer Requests and Complaints (2 hours)
- Responding to guest requests and complaints
- Resolving issues promptly and professionally
- Practical Training and Assessment (8 hours)
- Trainees will practice taking orders and delivering food and beverages under supervision
- Assessment of trainee’s skills and knowledge
