The Journey
Peter McAlpine, the Trainer, has helped with the opening of 25 four-star and mostly five-star hotels and resorts in China, Malaysia, the Maldives, Pakistan, Seychelles, Sri Lanka, Thailand, and Vietnam, and assisted hotels over 32 years in 14 countries from China to Saudi Arabia.
Over the years, many of the hotels have won accolades and awards within their country or internationally for the nature of their guest experience. This includes World Travel Awards up to the level of World’s Leading Hotel.
Commonly, General Managers comment about the increase in hotel occupancy, repeat business, and revenue, as well as the transformation of the employees, which they attribute to Heart-Based Hospitality being introduced in thei
